Under no circumstances will we tolerate threatening or abusive behavior towards our staff. Should this occur, we reserve the right to terminate the hosting agreement with immediate effect.
Should the client, during the course of a telephone conversation, email, live chat or support ticket, make reference to "legal action" or say anything we might reasonably understand to imply or infer that the client may intend to pursue a legal claim against us, we reserve the right to refuse telephone support going forward. Any further correspondence must then be sent by email or support ticket.
Should we feel that your needs would be better served by another provider, we reserve the right, at our sole discretion, to terminate the hosting agreement. Where it is reasonable to do so, we will provide 30 days notice of termination and provide a backup of all website content and email.
The service may be suspended and no refunds will be provided if customer is found to be running anything listed above. This list is not exhaustive and is intended to give customers indication of the types of uses that are disallowed at HostBS.
Termination of this agreement does not affect your pre-existing liability, if any or affect our right to recover damages or pursue any other remedy in respect of any breach of this agreement by you.
In the event of us terminating this agreement due to breach of these conditions by you, we shall be entitled to the balance of all payments which would but for such termination have accrued up to the earliest date on which this agreement could have been terminated by you.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method.
All refunds are at the sole and exclusive discretion of HostBS.NET, and we reserve the right to refuse to offer a refund for any reason or for no reason, including in all instances in which a Subscription is terminated by us, whether for cause or not. Refunds will not be offered for Subscriptions that bundle purchases, or product upgrades. Free WHMCS license Bundles and Yearly subscriptions are not eligible for refunds due to the nature of their extreme discounted rate. Please note that by purchasing a hosting such as the Service or the Product, you agree to the terms of their respective refund policies.
All offers and promotional code or trial period are not eligible for refunds due to the nature of their extreme discounted rate. Please note that by purchasing a hosting such as the Service or the Product, you agree to the terms of their respective refund policies.
Refunds are available for shared hosting and reseller hosting within 30 days from the signup date by new customers. customers will receive refund in the form of HostBS account credit. VPS and Dedicated servers for which we require a cancellation notice a minimum 30 days before the next billing date. Licenses, domains, IP addresses, SSLs and management services are not eligible for refunds.
A breach of any of our terms and conditions will result in immediate termination with no refund.
Setup fees are non-refundable.
Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.